As a primary voice telecommunications contractor to the Federal Aviation Administration (FAA), Wyle Information Systems has provided the FAA with system design, installation, and maintenance support for voice switching systems at 45 locations including each of the nine FAA Regional Office locations, the majority of Air Route Traffic Control Centers (ARTCC), select Air Route Traffic Control (TRACON) Centers, combined Center and Approach (CERAP) installations and other FAA facilities. The 24x7 Wyle-owned and operated Network Operations Center (NOC), located in Washington, D.C., has provided fully redundant telecommunications support to the FAA’s nationwide network of voice switching systems, voice-mail, Automated Call Distribution (ACD) Center and audio conference bridge systems.
In support of the NOC, Wyle staff have performed requirements analysis, planning, design, testing, systems integration, and installation for medium to large voice telecommunications projects at FAA locations, giving the FAA access to more than 2,500 voice systems technicians with applicable certifications to support the FAA’s Voice Switching Systems (VSS) network. This enterprise network consists of a heterogeneous platform (Nortel, Avaya, Siemens, Alcatel and Mitel) of traditional TDM technology which underwent a phased transition to IP telephony solutions for the FAA’s nine regions and two centers.
Wyle support for Voice Telecommunications Systems (VTS) included dispatched and dedicated technicians at major and critical FAA sites, and a dedicated NOC, that combined the previous Mission Control Center (MCC) and NOC that provided full lifecycle engineering and Operations, Administration, and Maintenance (OA&M) support (Help Desk, remote, and onsite tier 1, tier 2, and tier 3 technical and engineering support) to the FAA VTS program and their national customer base, all possible through OEM relationships with Nortel, Avaya, Siemens, Cisco, Alcatel, and Mitel.
Wyle staff perform requirements analysis, planning, design, testing, systems integration, and installation for medium to large voice telecommunications projects at FAA locations. The team provides the FAA access to more than 2,500 voice systems technicians with applicable certifications to support the FAA’s Voice Switching Systems (VSS) network. This enterprise network consists of a heterogeneous platform (Nortel, Avaya, Siemens, Alcatel, Mitel) of traditional TDM technology which was undergoing a phased transition to IP telephony solutions for the FAA’s nine regions and two centers.
Wyle support for Voice Telecommunications Systems (VTS) included dispatched and dedicated technicians at major and critical FAA sites, and a dedicated NOC, that combined the previous Mission Control Center (MCC) and NOC that provided full lifecycle engineering and Operations, Administration, and Maintenance (OA&M) support (Help Desk, remote, and onsite tier 1, tier 2, and tier 3 technical and engineering support) to the FAA VTS program and their national customer base, all possible through OEM relationships with Nortel, Avaya, Siemens, Cisco, Alcatel and Mitel.
Wyle Information Systems was the prime contractor on two major FAA telecommunications contracts: the eight-year Voice Telecommunications Systems (VTS) contract and the six-year Regional Telecommunications Support (RTS) contract, both valued at $60 million. The scope of work on these two contracts encompassed telecommunications implementation, maintenance, and support requirements, supporting the FAA’s telecommunications requirements at more than 300 sites world-wide. Voice communications at these sites ranged from large PBXs to small key systems to VoIP applications.
Wyle staff provided the full range of program management planning, engineering and technical support, implementation and transition support, and operations and maintenance (O&M) services. The O&M support included lifecycle management for FAA PBX sites as well as other FAA telecommunications equipment, services, and systems, providing end-user and network engineering support for O&M issues and interfacing with equipment vendors, local exchange carriers, and inter-exchange carriers Wyle provided on-site and/or remote support for operational problems. The team performed/coordinated all Moves, Adds and Changes (MACs) at each of the FAA’s legacy regional offices as well as other FAA sites.
On the FAA Regional Telecommunications Support (RTS) contract, Wyle Information Systems provided program management, engineering and technical support, implementation and transition support, and operations and maintenance services in support of planning, installation, operation, maintenance, and decommissioning of FAA-owned and leased telecommunications networks, as well as certain DoD telecommunications activities that carry operational and administrative telecommunications key to the proper functioning of the National Airspace System (NAS).
Wyle telecommunications specialists on the FAA RTS contract have an average of 12 years experience supporting TDM/PBX (Time Division Multiplexing/Private Branch eXchange) and IP/VoIP (Internet Protocol / Voice Over Internet Protocol) and six years experience in the design and integration of TDM/PBX and IP/VoIP telephony and telecommunication solutions. Pooling and integrating telephone system telecommunications facilities, installed VoIP for shared use by voice and LAN traffic, Wyle maintains FAA Rapid Deployment Voice Switches, and integrated PBXs. For regional FAA locations where Wyle has implemented a VoIP solution, the FAA has realized a reduction in telecommunications costs by an average of 50 percent. A successful capture of 100 percent of desired incumbents during a compressed transition schedule, resulted in complete continuity of CONUS/OCONUS support.
FAA facilities supported include nine regional headquarters locations, the William J. Hughes Technical Center (WJHTC), the Mike Monroney Aeronautical Center (MMAC), Air Route Traffic Control Centers (ARTCCs) and numerous CONUS/OCONUS field installations (including Alaska, Hawaii, Puerto Rico and U.S. territories). Specific FAA telecommunications networks supported include the Leased Interfacility Communications System (LINCS) Bridge, FAA Telecommunications Satellite System (FAATSAT), Alaskan NAS Integrated Communications System (ANICS), Radio Communications Link (RCL), Low Density RCL (LDRCL), and the FAA Telecommunications Infrastructure (FTI).
At the Census Bureau, in support of the Telecommunications Office (TCO) Wyle designs, installs, maintains and manages all video networking services including Video Teleconferencing (VTC), streaming media and data collaboration. Wyle maintains the VTC solution consisting of 150 Tandberg VTC endpoints, Multipoint Control Units (MCU), ISDN gateways, Video Communication Server (VCS) gatekeepers, and 2 VCS border controllers. In addition to VTC services, Wyle also implemented and maintain VBrick's Ethernet TV (ETV) solution for 8,000 seats of streaming media on the Census WAN. The Wyle VTC team also designed and installed all integrated Distance Learning Centers (DLC), conference rooms and auditoriums.