For the U.S. Air Force Space Innovation and Development Center (SIDC) Technical Services and Space Operations Support (TSSOS) project, Wyle’s team includes 24 academic instructors with direct experience building and delivering courseware for the National Security Space Institute (NSSI). All of these 24 professionals are instructors and course developers well experienced in the development, maintenance and delivery of instruction in accordance with the Instructional Systems Development (ISD) process employed by the Advanced Space Operations School (ASOS). This team of instructors built and maintained 11 of the 13 space education courses offered within the ASOS. These courses range from short basic courses for novices to multi-month “masters level” courses for experienced space professionals. This team developed the Basic Instructor Course which provides training and education for new instructors in courseware development and professional classroom instruction/presentation.
The ISD process determines course objectives and establishes the required level of learning for each course. All six ISD learning levels are instructed and achieved within the NSSI. The Space Fundamentals Course is an entry level product built at the knowledge/comprehension level. At the other end of the spectrum, advanced courses, such as Satellite Communications, Orbital Mechanics, Missile Warning and Defense and Intercontinental Ballistic Missiles are all built by this team and are unquestionably delivered at the analysis, synthesis and evaluation levels. All 24 instructors are extremely well versed in the theory, processes and mechanics of ISD and apply this tool to the development and maintenance of courseware. All ASOS courses have been vetted through and approved by Air Force Space Command’s Space Education and Training Board.
Wyle’s scope of work at the Federal Motor Carrier Safety Administration (FMCSA) consists of systems design and development, business process analysis, enterprise architecture, IT strategic planning, policy and governance, cyber security, E-Gov activities, IT capital planning and program management support services to the Office of the Chief Information Officer (CIO). Having developed IT policy assessments for federal mandates concerning IT capital planning, security, architecture, workforce, privacy, strategic planning, and program management, Wyle staff also provide end-user training, develop training materials and schedules, and help develop training policy for areas such as Section 508 compliance, project management and end user training on IT systems and web applications.
Over a span of five years, Wyle Information Systems dramatically improved the delivery of training to Department of Labor (DOL) Job Corps customers, using distance learning technology (WebOffice) to deliver on-line training to users. A robust Learning Management System was purchased which allowed more effective tracking of the number of users who take training, the classes or seminars attended, and the most popular courses and sessions. In addition, other tools (Captivate) were used to offer “just in time” solutions to the Job Corps. With Captivate, low-bandwidth Flash movies were created that demonstrate specific application tasks for users, those videos were then made available on the training Web site for users to access at their convenience. Wyle staff trained hundreds of users per month and delivered more than 216,000 training hours to more than 7,000 Job Corps staff and counselors at more than 120 locations across the U.S. using WebOffice technology. Implementation of the Learning Management System ensured that all Job Corps employees had access to training whenever and wherever they needed it.
Training was provided for Job Corps computer software systems and Training Plans were developed for new software applications. Training initiatives involved establishing guidelines for determining the training courses to be developed, identifying the learning technology and training medium most appropriate to enhance learning skills, and identifying personnel to be trained. Instructional methods used at the Job Corps Data Center (JCDC) included workshops, special presentations, classroom instruction with hands-on exercises, demonstrations, one-on-one and self-paced instruction, video-teleconferencing/virtual classroom, Web-based interactive training (WBT), and computer-based training (CBT). Wyle Information Systems developed Help files and user manuals to supplement training. New training content was tested with the developers followed by Beta tests. Training personnel also participated in software testing and developed all user documentation. Satisfaction surveys were used after training to gather information to improve the training and the software.
Wyle has worked closely with the U.S. Air Force Materiel Command (AFMC) Network Operations Security Center (NOSC) leadership to develop and implement internal training and a certification program for the NOSC and Master Training Task List. Also developing CBT material for each functional area such as the Computer Network Defense, Boundary Protection and Configuration Management. The CBT covers courses such as Advanced Cisco Campus Switching, Advanced Cisco Router Configurations, Apache Web Server, AppManager and Legato NetWorker. Windows applications courses include Office, Outlook and Project.