Through innovation and consolidation, Wyle provides help desk support on more than 40 contracts to approximately 75,000 end-users at 15 major Federal agencies.
Using ISO 9001:2008 certified processes; the Quality Office assists in the developing of standard operating procedures, best practices, and continuous improvement processes. In some cases, Wyle provides 24x7x365 on-call technical support, seat management assistance and hardware maintenance.
At the Office of Naval Research (ONR), Wyle Help Desk staff, trained in database report development, respond to data requests more efficiently. For the Federal Aviation Administration (FAA), the help desk operation supports more than 42,000 FAA users at 35 sites nationwide.
As a recognized leader in network engineering and management Wyle develops designs and specifications, procures and installs components, maintains security, monitors performance, and manages circuits. Support at the Social Security Administration (SSA) includes 22,000 servers and 120,000 users nationwide. Wyle’s team received 12 Commissioner’s and Associate Commissioner’s Awards—an achievement, unmatched by any previous SSA contractor. At the Department of Labor’s Job Corps Data Center, the implementation and operation was for a nationwide network serving more than 15,000 users at 124 sites.
For the Department of Energy Information Technology Integrated Support Services (ITISS) contract Wyle staff consolidated 34 operational help desks into just five in a 24x7 Consolidated Service Center supporting more than 14,000 nationwide users. Directly managing, maintaining, and supporting an infrastructure consisting of approximately 200,000 nodes on multiple integrated networks. Receiving a DOE commendation from Federal managers, who said Wyle has, “been instrumental in... efforts to achieve the greatest network performance and superior cyber protection...”