In order to achieve and maintain the high level of response and demanding service restoration timeline required in the Service Level Agreement (SLA) environment, the Wyle Information Systems Repair and Return (R&R) philosophy has emerged as a key factor in the design of a multilevel spares resource placement. The design of spares kit content, and ready access to system spares provided for the accelerated resolution of routine, emergency, major, and catastrophic maintenance events.
A sparing model for the Federal Aviation Administration (FAA) Voice Telecommunications System (VTS) Program was built around four levels of placement; the inherent, designed-in hot spare capacity within the voice switch, the onsite placement of onsite tailored critical spares “crash” kits, the extended spare capability provided from within the On-call responders service van inventory and the placement of strategic, depot level spares warehousing.
Primarily utilized to support CONUS locations for the FAA VTS Program, Wyle had formal OEM (Nortel, Siemens, Avaya) and stocking distribution/warehousing network channels that delivered a robust global provisioning capability through supply points in six of the seven continents. For the FAA, Wyle developed and implemented an online parts catalog for use by all authorized VTS customers. The catalog was based on the equipment listing provided by the FAA and identified during the initial visit and site surveys.